Did the rain cause your basement to flood

9/6/2022 (Permalink)

When it rains, it pours. In the water damage restoration industry, this is true both literally and figuratively!

When it rains, as we have experienced over the past month in Torrington, it pours. And then...it floods. With the ground saturated, we are getting calls from homeowners with flooded basements on a daily basis. Whether due to a sump pump failure, a clogged drain or a leak in your foundation, you need to get your basement dry as soon as possible.

We know that you can’t wait to have the damage in your flooded basement restored. And often when your basement is flooding, so is your neighbor's! That’s why we do not operate on a skeleton crew or shoestring budget here at SERVPRO of Southbury/Torrington. Our professional and highly trained crew is large enough to meet the needs of our community even during the busiest of times. We keep a fleet of well maintained vehicles that are stocked with everything that is required to meet your water damage restoration needs.

We know that our carefully chosen project managers are capable of making sure that the job is done right and are available to our customers on a daily basis. And if you ever have a question, our admins are available to help you through the process. Yes, our jobs are busy - especially in the rainy season -  but we have a system in place to make sure that we can do good work on each and every job.

If you have flooding due to heavy rains this week, give us a call at (203) 267-6262 for professional restoration services.

When High Winds Damage Your Roof

5/17/2022 (Permalink)

When storms bring strong winds, they can wreak havoc on homes and businesses as well as the trees and landscape around them.

The roof of a structure is particularly vulnerable to wind damage. In addition to the risk of a tree or tree limb falling on the roof, shingles on the roof can be loosened, which allows rain to infiltrate the protective surface of the roof. This results in disintegration of the wood beneath, affecting the roofs integrity and performance as well as leaving the building vulnerable to water damage. 

When our office receives a call that you have water damage from a tree falling on your roof or due to roofing shingles being ripped off, we will quickly schedule an inspection appointment. Time is crucial when addressing water damage. Our property manager and crew chiefs will do a thorough examination of the interior and exterior of your building. This will help them determine the level of the damage and give them the information they need to establish a renovation plan.

We understand that this is the first water damage experience  for many of our customers and you might be unversed in the terminology and equipment being used. Our property managers are known for their communication skills and will clearly explain the process and why certain steps need to be taken and are happy to answer all of your questions. 

Depending on what type of damage is present, the restoration work might begin immediately or we will schedule a return visit to begin the work. In the case of flooding, we will use specialized pumps and vacuums to remove water from the affected areas. Dehumidifiers and air movers will be used to reduce the moisture from the air and ensure that mold and mildew do not grow. After removing any unsalvageable insulation, flooring and wall material, our technicians will disinfect the hard surfaces and clean the remaining carpets.

The SERVPRO of Southbury/Torrington franchise is unique in that we have on our team a licensed contractor and his crew who are available to repair your roof, replace damaged floors, walls and baseboards and even rebuild your kitchen after the water has been removed.

Flooding Happens. We Can Help.

5/12/2022 (Permalink)

The rain last week has caused flooding to a number of area homes and businesses. We've received many calls from home and business owners who need help drying out their homes. SERVPRO of Southbury/Torrington is considered an essential business and we are open and cleaning homes throughout the closure. For their safety as well as our customers, our team is sticking to safety precautions while we work.

The reality is that flooding still happens and needs to be cleaned up quickly to prevent secondary damage. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your  home. 

• Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
• Remove as much water as possible using a wet/dry vacuum. 
• Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
• A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give us a call. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your New Haven County home for damage.

Wet Basements Announce the Arrival of Spring

4/11/2022 (Permalink)

We always know that spring is upon us when the phone rings and the caller has a flooded basement.

The reality is that despite precautions, flooding still happens and needs to be cleaned up quickly to prevent secondary damage. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your  home. 

• Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
• Remove as much water as possible using a wet/dry vacuum. 
• Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
• A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give us a call. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your home for damage.

Winter Storms Wreak Havoc on Connecticut Homes

11/29/2021 (Permalink)

The wintertime brings unique challenges to homeowners in Litchfield County. SERVPRO of Southbury/Torrington responds to calls in which homes have been damaged by chimney fires, oil burner puff backs, biohazardous oil spills and space heater fires as well as water damage from rescue efforts. Help your family keep it safe from a house fire while keeping warm this winter by following these recommendations this fall.  

• Have your furnace inspected and serviced. This should be done by a qualified technician annually. 
• Have your chimney and vents cleaned and inspected by a professional. They will check for creosote buildup as well as cracks in the lining. This is the easiest way to avoid chimney fires from creosote.  
• Use dry, seasoned wood in your fireplace or wood stove to avoid creosote build up.  
• Be sure that your fireplace screen is metal or heat-tempered glass, in good condition and secure in its position in front of the fireplace.  
• Have a covered metal container ready to use to dispose cooled ashes. (The ash container should be kept at least 10 feet from the home and any nearby buildings.)  
• Instruct your children to stay at least 3 feet away from the fireplace, wood/pellet stove, oil stove or other space heaters. Place safety gates around heat sources if young children are in the home.  
•  Make certain that portable space heaters have an automatic shut-off. They should also be plugged directly into an outlet (not an extension cord) and placed at least three feet from anything that can burn such as bedding, curtains and walls.  
• Test your smoke alarms and make sure they are working. Your home should have smoke alarms on every level of the home, inside each sleeping room and outside each separate sleeping area.  
• Test your carbon monoxide alarms and made sure they are working.  

The fall is the perfect time to get ready for winter. Make sure that your home is ready and safe from fire and smoke damage. If you have a home fire this winter, call SERVPRO of Southbury/Torrington at (203) 267-6262 for a quick response and home restoration built on over 30 years of training and experience.

What to do if a Storm Damages the Roof of Your Home

10/7/2021 (Permalink)

When storms bring strong winds, they can wreak havoc on homes and businesses as well as the trees and landscape around them.

The roof of a structure is particularly vulnerable to wind damage. In addition to the risk of a tree or tree limb falling on the roof, shingles on the roof can be loosened, which allows rain to infiltrate the protective surface of the roof. This results in disintegration of the wood beneath, affecting the roofs integrity and performance as well as leaving the building vulnerable to water damage. Ceiling leaks and attic mold are common side effects of a roof that has been damaged.

When our office receives a call that you have water damage from a tree falling on your roof or due to roofing shingles being ripped off, we will quickly schedule an inspection appointment. Time is crucial when addressing water damage. Our property manager and crew chiefs will do a thorough examination of the interior and exterior of your building. This will help them determine the level of the damage and give them the information they need to establish a renovation plan.

We understand that this is the first water damage experience  for many of our customers and you might be unversed in the terminology and equipment being used. Our property managers are known for their communication skills and will clearly explain the process and why certain steps need to be taken and are happy to answer all of your questions. 

Depending on what type of damage is present, the restoration work might begin immediately or we will schedule a return visit to begin the work. In the case of flooding, we will use specialized pumps and vacuums to remove water from the affected areas. Dehumidifiers and air movers will be used to reduce the moisture from the air and ensure that mold and mildew do not grow. After removing any unsalvageable insulation, flooring and wall material, our technicians will disinfect the hard surfaces and clean the remaining carpets.

The SERVPRO of Southbury/Torrington franchise is unique in that we have on our team a licensed contractor and his crew who are available to repair your roof, replace damaged floors, walls and baseboards and even rebuild your kitchen after the water has been removed.

It's National Preparedness Month. Are you Prepared for a Hurricane?

9/9/2021 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.  Regardless of where your home may be located, there is always potential for flood damage.  Just because you haven’t experienced a flood in the past, or don't live in an area at high risk of flooding, does not mean you won’t in the future.  In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas.

Be Prepared:

• Water – at least a 3 day supply, one gallon per person per day
• Food – at least a 3 day supply of non-perishable food
• Radio – either battery powered or hand crank
• Extra batteries
• Multi-purpose tools
• First Aid Kit
• Copies of personal document (Insurance policies, birth certificates and etc.)
• Know what your homeowner’s insurance covers and/or doesn’t cover. 
• Because standard homeowner’s insurance doesn’t cover flooding, it’s important to have protection from the floods associated with hurricanes, tropical storms, heavy rains and other conditions that impact the U.S. For more flood safety tips and information on flood insurance, please visit the National Flood Insurance Program Web site at FloodSmart.gov.
• Camera – to photograph damages

Responding Appropriately During a Flood:

• Be prepared to evacuate at a moment’s notice
• Stay away from floodwaters which may contaminated
• Keep children away from water. 

Flood Recovery Tips:

• Return home only when officials declared the area as being safe.
• Approach home carefully, look for loose power lines, cracked foundation, and other damages. 
• Watch out for wild animals, especially poisonous snakes that may come into your home through flood water.
• If you smell natural or propane gas or hear hissing, get out and call fire department
• During cleanup, wear protective clothing, including rubber gloves and boots.

If a flood does strike your home or business, contact SERVPRO of Southbury/Torrington.  Even minor floods have the potential to cause major damage to a structure when not treated properly.  Cleanup can often be an overwhelming task.  We are prepared to handle any size disaster!

Can Your Hardwood Floors be Saved?

5/17/2021 (Permalink)

One of the biggest concerns our customers have after experiencing water damage in their home is their hardwood floors. Whether you have 200 year old floors or brand new, saving them if possible is a top concern.  

How does water damage hardwood floors? 

Hardwood floors are susceptible to damage during a flood because wood absorbs moisture from not only it’s surface but also the surrounding air. Exposure to water may result in:

• Cupping – moisture causes the planks to curve downwards
• Crowning – moisture causes the planks to bend upwards
• Buckling – planks lift away from the subfloor altogether

When should you call us?

Call SERVPRO of Southbury/Torrington as soon as you discover that your floors have been flooded.  The longer the wood is wet, the more likely it is to cup, crown, or buckle. There is also more risk of water getting into the subfloor, damaging levels of the home underneath and a higher chance of fungal growth.

While you are waiting for us to arrive, you should:

If there is a potential that the water is contaminated (Such as from from a river, sewer or toilet), we advise you not touch it until we have arrived. Your safety is always more important than your floors. 

However, if the water is from a clean source of water such as an overflowing appliance, you can:

• Use a mop or towels to soak up standing water
• Move rugs, books, magazines, textiles, or any other colored items away from the floor to prevent staining
• Place tin foil under furniture legs to prevent water damage

When we arrive at your home, we will assess the situation by considering:

• How much water is present and how much has sunk into the floor
• Whether the water has penetrated to the sub-floor
• How long the water has been in contact with the floor – it is easier to save floors within 24 hours of the incident
• The category of water – we cannot save floors flooded with blackwater (which contains sewage and other contaminants)

SERVPRO of Milford-Orange-Stratford always tries to restore your hardwood floors when possible.  Give us a call if you have damage and we’ll come on out and give you an honest assessment.

How Does Flooding Protect Your Commercial Property?

5/13/2021 (Permalink)

Do you need flood protection for your commercial property?

If you own a commercial property on the CT shoreline, you may be concerned about flooding and for good reason. The majority of general commercial insurance policy exclude damage caused by flooding. If your insurance policy does not cover ground flooding, consider whether you may need one.  There are a number of reasons why flood insurance for your commercial property is a good idea.

1. Is your business located on a flood plain?  The Federal Emergency Management Agency maintains flood maps that can help business owners determine whether a commercial building is located in an area prone to flooding. Most insurance providers define a flood as water damage that originates from outside water sources such as rain or rising bodies of water
2. Are you a “better safe than sorry” business owner?  Even if you are not in a flood plain, there may be a reasonable risk of flooding at your commercial building. According to FEMA, the average flood insurance claim is approximately $33,000 and total property damage due to flooding tops $6 billion every year. Because flooding can happen, you may choose to purchase insurance “just in case”.
3. Is your mortgage federally regulated or insured? Owners of property located in a flood zone with mortgages regulated or insured by the federal government are required to purchase and maintain flood coverage. Contact an insurance agent that offers NFIP policies or add a flood endorsement or rider to a general commercial insurance policy.
4. Mold and Other Secondary Damage In addition to excluding flooding, most standard commercial property policies also cut out coverage for any secondary damage that results from this uncovered peril. Without a flood policy, it may be more difficult or prohibitively expensive to pursue mitigation and restoration. As a result, a structure may be prone to mold growth.

Not only can flooding at your New Haven County business cause damage that requires what can be costly restoration, it can also force you to close your doors while the work is being done.

Considering if your business requires additional flood insurance coverage now will help you later.

Mold Growth is a Concern After Flooding

4/15/2021 (Permalink)

Many of our customers have experienced flooding to their home after a storm. Our concern after a flood is that in addition to the floodwater ruining your belongings, carpeting and walls, it can also lead to mold growth if not addressed quickly. 

Even if the water in your home is limited and does not require professional mitigation, there is still the possibility that mold will grow. There are some simple steps that can be taken after water damage to help reduce the risk of secondary mold damage. 

After assessing your situation and determining that it is safe for you to be in your home (i.e. there is no standing water or electrical hazards and the water does not contain sewage or feces), your first step is to remove the water. If you have power and a wet/dry vacuum, you can use it to remove much of the water. Use caution and be sure to plug it in far away from any flood damage to better prevent shock. Avoid extension cords, which can short and cause a shock as well. Without a wet vac, minor flooding can be cleaned the old school way - with towels and mops. If the flood waters are too high or substantial, it’s time to call SERVPRO of Southbury/Torrington.

After all of the water has been removed, it’s important to allow the home to dry out. Open windows and use fans and a dehumidifier to dry the rooms out. Inspect your drywall for any moisture. It is the most likely spot mold will grow after a flood. You might also consider applying a mold control product on the affected surfaces even if there is no visible mold.

While some home flooding can be a DIY clean up, there are many cases when professional help is required. Keep us in mind as your 24/7/365 water damage professionals in the Southbury area.

The Real Reason Frozen Pipes Burst in Southbury Homes

12/5/2020 (Permalink)

What Causes Frozen Pipes to Burst?

Most people think that frozen pipes burst because water expands when it freezes. And it is true that water molecules take up more volume than liquid form because they take on a hexagonal form during freezing, However, when water in a pipe expands due to freezing, it expands to the sides, not directly outward.

The real reason why frozen pipes burst is because of the increase in pressure on the side of the pipe where the frozen section is. As there is less space available between the ice and the closed tap that is “upstream,” the pressure spikes—which causes the bursting to happen. 

Thawing of the ice increases the risk of pipes bursting, as it raises the pressure further. This is why most of the calls that we receive occur AFTER the freezing temperatures have subsided and the ice in the pipes has started to melt. 

What Can You Do?

One way to prevent pipes from freezing is by adding insulation on the exposed piping (usually the pipes around the water heater). This will prevent the pipes from losing too much heat to the cold air around them, that they freeze.

If you do encounter frozen pipes at some point this winter, call your local plumber to repair the pipe and call us for immediate water damage restoration. 

Take advantage of the beautiful weather and clean out your gutters.

10/19/2020 (Permalink)

With Halloween in a few weeks and the leaves dropping from the trees, it's time to start thinking about getting ready for winter storms. 

With all of the pumpkiny, cinnamon-spicey, sweatery ads popping up in my Facebook feed, it comes at no surprise! And I have to admit that as much as I am sorry to see summer end, fall is my favorite season and I am looking forward to the crisp air and coziness that it brings. We are so lucky to live in New England and be surrounded by the fall colors that the changing of the leaves brings. Of course, those leaves fall and often land in our gutters, which can cause water damage to your home.

I’m sure that it goes without saying for most of you, however, I’m going to go ahead and remind you to clean out your gutters this fall.

I usually find myself doing this task twice- once at the beginning of the season to get all of the wet, decaying leaves and twigs that have accumulated all year out. Then, I go out a second time in November, after all of the leaves have fallen but before the snow falls, to do a clearing of all of the new leaves. I do want to caution our readers that cleaning gutters should be done with care. If it cannot be done safely, please reach out to one of the many wonderful specialists in our area to do it for you. 

A common cause of roof and water damage in residential properties is malfunctioning gutters.

When your gutters are clogged, the water collects and spills out of the top in both directions. When it falls away from your house, it pools and causes problems at your foundation level, causing damage to your foundation and often flooding your basement. When it flows out onto your roof, it can create a leaking problem in your attic. Roof leaks often go unnoticed because most of us don’t make frequent visits into our attic spaces. But, eventually, the water will make its way into the insulation, walls and ceilings of your home. Roof leaks are also a common reason why attic mold grows.

Cleaning out your gutters lowers your risk of basement flooding and roof leaks. 

However, if you do find yourself with a flood due to clogged gutters, don’t worry - we won’t judge! We understand that despite a homeowner’s best intentions, life gets busy and accidents happen! Give our office a call and schedule an appointment with our team to restore your home “Like it never even happened.”

Video on how to clean out your gutters

Contact us if you have water or mold damage.

National Preparedness Month: "Make a Plan"

9/14/2020 (Permalink)

September is National Preparedness month and this year's theme is "Disasters Don’t Wait. Make Your Plan Today."

Here's the thing, it’s just not a high priority to many people because we really don’t believe a disaster will happen to us. We are all guilty of this. However, in our work, we see the reality of what a fire or flooding disaster can inflict on a family.  

So, please take the time to make a plan – especially those with children, disabled and elderly family members in your home. 

Start the conversation over dinner. Discuss what kind of emergencies could possibly happen that would require a plan. What if a storm comes while your children are at school? What if there is a fire in your house? Or their school bus has an accident? It’s important to empower children with the knowledge of what your family's plan is without scaring them. An excellent guide to assist you in achieving this is available at ready.gov/kids.

Practice your fire escape plan by having a home fire drill at least twice a year with everyone in the home.  Don’t forget to include your pets in this exercise, as they will be a concern if an actual event happens. You can practice evacuating in your car as well. Many people have “bug out bags” with basic supplies ready in case of emergency.  

We love the technology that is available to help in disasters. There are group texting apps that can be downloaded that will keep your family and circle of friends easily in contact in case of an emergency.  You can also download the FEMA app, which will give you weather alerts and necessary emergency updates. 

If you have a person in your home who relies on electrical medical equipment, contact your power company to get on a “priority reconnection service” list.  

Look, it takes a few hours every year to work on your plan so set the time aside this week and practice! 

Tornado Watch vs. Tornado Warning - What's the Difference?

5/26/2020 (Permalink)

Connecticut doesn't have an abundance of tornadoes however they still do happen here. I know that the storm system that brought several tornadoes and microbursts to our area just two years ago is still fresh in our minds.

We welcome the advanced warning system our phones have brought us. I've received a tornado warning on my phone when I didn't expect one at all and am thankful such a system is now in place so we have a chance to get to safety.

What's the difference between a tornado watch and a warning? Watches are issued when the conditions are favorable for tornadoes, while warnings are issued when a tornado has been reported by spotters or indicated by radar.  If a warning has been issued, you must take immediate action in seeking safe shelter, especially if you are in the tornado’s path.

Shelter options include:

• Underground options like a basement or storm shelter.
• The lowest part of your home, in an area that is away from outside walls, doors and windows. Interior closets and bathrooms can be ideal options.
• If you are outside, try to get to a sturdy building. Mobile homes and trailers are not a safe option.
• If on the road and no building access is available, do not get under an overpass or bridge. Instead, find a low, flat location and use your arms to protect your head and neck.

We are hoping for calm weather for the remainder of spring here in Torrington however if high winds do cause damage to your home or business, SERVPRO of Southbury/Torrington is here for all of your restoration needs. 

Cleaning Up After the Storm - Roof Tarping and Rebuild After Wind Damage

5/18/2020 (Permalink)

When storms bring strong winds, they can wreak havoc on homes and businesses as well as the trees and landscape around them.

The roof of a structure is particularly vulnerable to wind damage. In addition to the risk of a tree or tree limb falling on the roof, shingles on the roof can be loosened, which allows rain to infiltrate the protective surface of the roof. This results in disintegration of the wood beneath, affecting the roofs integrity and performance as well as leaving the building vulnerable to water damage. Ceiling leaks and attic mold are common side effects of a roof that has been damaged.

When our office receives a call that you have water damage from a tree falling on your roof or due to roofing shingles being ripped off, we will quickly schedule an inspection appointment. Time is crucial when addressing water damage. Our property manager and crew chiefs will do a thorough examination of the interior and exterior of your building. This will help them determine the level of the damage and give them the information they need to establish a renovation plan.

We understand that this is the first water damage experience  for many of our customers and you might be unversed in the terminology and equipment being used. Our property managers are known for their communication skills and will clearly explain the process and why certain steps need to be taken and are happy to answer all of your questions. 

Depending on what type of damage is present, the restoration work might begin immediately or we will schedule a return visit to begin the work. In the case of flooding, we will use specialized pumps and vacuums to remove water from the affected areas. Dehumidifiers and air movers will be used to reduce the moisture from the air and ensure that mold and mildew do not grow. After removing any unsalvageable insulation, flooring and wall material, our technicians will disinfect the hard surfaces and clean the remaining carpets.

The SERVPRO of Southbury/Torrington franchise is unique in that we have on our team a licensed contractor and his crew who are available to repair your roof, replace damaged floors, walls and baseboards and even rebuild your kitchen after the water has been removed.

If you've recently suffered from storm damage and find yourself looking for a restoration company that you can trust, contact us at (203) 267-6262 to schedule an appointment. 

Spring Rain Brings Basement Flooding to Southbury Homes

4/21/2020 (Permalink)

The rain last week has caused flooding to a number of area homes and businesses. We've received many calls from home and business owners who need help drying out their homes. SERVPRO of Southbury/Torrington is considered an essential business and we are open and cleaning homes throughout the closure. For their safety as well as our customers, our team is sticking to safety precautions while we work.

The reality is that flooding still happens and needs to be cleaned up quickly to prevent secondary damage. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your  home. 

• Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
• Remove as much water as possible using a wet/dry vacuum. 
• Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
• A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give us a call. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your New Haven County home for damage.

Every Winter, We Restore Homes with Water Damage From Ice Dams

12/4/2019 (Permalink)

After the snowfall and freezing temperatures we have experienced in the last week, it looks like we will have a brief respite from winter's wrath.

One concern that Connecticut homeowners may have after the storm is ice dams that may have formed on their roof.

An ice dam is a ridge of ice that forms at the edge of a roof.  Typically, this happens after a snow storm, when there is a pile of snow sitting on the roof above your attic. After the weather warms to above 32 degrees and melts the snow, it causes the top layer to form into a mound of ice. The water trickles down between the layer of snow and the shingles until it reaches the eave of the roof, which stays cold because it extends beyond the side of the house. There, the water freezes, gradually growing into a mound of ice.

An ice dam can damage both your roof and the inside of your home because when the ice dam reaches its capacity, it begins to make its way under the shingles. When the ice melts, it drips into your home.  The walls, insulation and ceilings of your home can become damaged. If left untreated, mold can also become an issue. 

If your Harwinton home has an ice dam, there are some steps that you can take to remove it.

1. Remove the ice dam by breaking it free in small pieces by tapping it gently with a blunt mallet. Work slowly and carefully so that you do not damage your shingles.

2. Use calcium chloride ice melter to weaken the ice. This will melt its way down through the dam, clearing a path for the underlying water to drain. Do NOT use rock salt, as it will damage paint and metal. 

The SERVPRO of Southbury/Torrington team is trained and equipped to restore Litchfield County homes that have water damage from ice dams. Call us at (203) 267-6262 if you have damage to your roof from snow and ice this winter.

Prepping Your House for Winter

11/7/2019 (Permalink)

Ice dams can cause structural damage to your roof and water damage inside your house.

Most of the leaves are on the ground in Litchfield County and we've already seen some of that white stuff falling from the sky. It's time to switch gears and settle in for the long, cozy New England winter.  Now is the time to take a few steps to ready your Bantam, CT home for the months to come.

Oil Burner Servicing - If you have not already done so, make an appointment to have your oil burner serviced. This is recommended on an annual basis. Having the burner tuned up and cleaned of dust and grime that has accumulated improves system efficiency, which means better heating performance and lower heating costs. It also minimizes the risk of your oil burner requiring a major emergency repair in the midst of freezing temperatures. At SERVPRO of Southbury/Torrington, we respond to many homes each winter that have water damage due to frozen pipes caused by a malfunctioning oil burner.

Wood Stove and Fireplace Cleaning - Many of our customers heat their homes with wood or pellet stoves and fireplaces throughout the Connecticut winter. These alternatives to oil heating provide what is often a more affordable source of heat. We recommend that you check your fireplace for any signs of excessive soot, cracks in the chimney and that your chimney cap is secure. Have your chimney swept annually to avoid soot buildup, or creosote. A blocked chimney can cause a  chimney fire, which is not always easily detected. These can spread quickly through the walls and roof of your home and result in massive damage to your home. A blocked chimney or a chimney with an improperly functioning flue can also  cause a buildup of carbon monoxide, putting those inside your home at risk. 

Prepare the outside of your home - Trim trees with branches that are low laying and may be an issue when covered with snow and ice. Snow and ice causes them to be heavy and possibly cause damage to your home during winter storms. Also, check your gutters to make sure they are free of leaves and debris so that they can function properly. If ice dams on your roof have been an issue for your Sherman home in the past, consider installing roof heat cables that help snow and ice melt on your roof before causing water damage inside your home. 

At SERVPRO of Southbury/Torrington, we are ready 24 hours a day to respond to your call. If you do experience a frozen pipe that bursts or a chimney fire or puffback this winter, call us at (203) 267-6262

Clean Out Your Gutters This Fall to Reduce Your Risk of Water Damage

9/17/2019 (Permalink)

When your gutters are filled with leaves, they cannot function properly and may cause basement flooding and roof leaks.

The start of the school year has begun, the weather has been cool and the first day of fall is next week.

With all of the pumpkiny, cinnamon-spicey, sweatery ads popping up in my Facebook feed, it comes at no surprise! And I have to admit that as much as I am sorry to see summer end, fall is my favorite season and I am looking forward to the crisp air and coziness that it brings. We are so lucky to live in New England and be surrounded by the fall colors that the changing of the leaves brings. Of course, those leaves fall and often land in our gutters, which can cause water damage to your home.

I’m sure that it goes without saying for most of you, however, I’m going to go ahead and remind you to clean out your gutters this fall.

I usually find myself doing this task twice- once at the beginning of the season to get all of the wet, decaying leaves and twigs that have accumulated all year out. Then, I go out a second time in November, after all of the leaves have fallen but before the snow falls, to do a clearing of all of the new leaves. I do want to caution our readers that cleaning gutters should be done with care. If it cannot be done safely, please reach out to one of the many wonderful specialists in our area to do it for you. 

A common cause of roof and water damage in residential properties is malfunctioning gutters.

When your gutters are clogged, the water collects and spills out of the top in both directions. When it falls away from your house, it pools and causes problems at your foundation level, causing damage to your foundation and often flooding your basement. When it flows out onto your roof, it can create a leaking problem in your attic. Roof leaks often go unnoticed because most of us don’t make frequent visits into our attic spaces. But, eventually, the water will make its way into the insulation, walls and ceilings of your home. Roof leaks are also a common reason why attic mold grows.

Cleaning out your gutters lowers your risk of basement flooding and roof leaks. 

However, if you do find yourself with a flood due to clogged gutters, don’t worry - we won’t judge! We understand that despite a homeowner’s best intentions, life gets busy and accidents happen! Give our office a call and schedule an appointment with our team to restore your home “Like it never even happened”.

Video on how to clean out your gutters

Contact us if you have water or mold damage.

A Year Later: Reflecting on the May 2018 Connecticut Tornadoes

5/29/2019 (Permalink)

The damage caused by the May 2018 tornado that hit the Oxford area was widespread.

It’s been a year since four tornadoes swept through the Connecticut region in one day.

Most of us were taken by surprise. As the person who writes the blog posts for SERVPRO of Southbury/Torrington, I don’t write often about tornadoes since they are, generally speaking, a rare event in Connecticut. In fact, from 1953 to 1991, Connecticut recorded an average of 1.3 tornadoes per year, ranked 43rd in the United States. And typically, that tornado per year is weak enough to be rated an EF-0. However, 2018, which had nine total tornadoes confirmed in CT, the most in recorded history, reminded us of how vulnerable we are to nature.

When the tornadoes, as well as several microbursts, touched down in Southbury and Oxford last May, our office received hundreds of calls from home and business owners who needed help. The first few days after the storm were spent prioritizing the calls and making sure help was sent where it was most needed first. Homes that had trees through the roof, broken windows and other structural damage were a priority. We sent crews out to remove trees as well as tarp and board up holes in roofs and walls. With many roads closed for days after the storm, our team navigated the mess to reach homeowners and make their homes safe. Power was also out for many days in some areas, requiring us to bring emergency generators to job sites with no power.

Once all of our customers were safe and their homes secured, we were able to begin the water and mold damage restoration process.

With such extensive and widespread damage, the work was ongoing for months after the tornadoes. Many homeowners had to move out of their houses due to the damage and we understood the hardship that they were going through. Nobody plans to spend a summer at a hotel or in a rental apartment because their house has been hit by a tornado.  We are grateful that our customers handled the difficult situation with the best attitude possible while we worked to get them back in their homes.

We’d like to thank our crew for working ‘round the clock without complaint and our office staff for handling the non-stop phone calls with patience and in an organized manner. It was a demanding few months for you all and you showed us how dedicated you are to your jobs and our company.

We don’t know if we will see another day like May 15, 2018 in Connecticut but if we do, we are confident that our team will once again rise to the challenge and see it through.

High Winds From Storms Cause Roof Damage to Southbury Homes

5/8/2019 (Permalink)

When storms bring strong winds, they can wreak havoc on homes and businesses as well as the trees and landscape around them.

The roof of a structure is particularly vulnerable to wind damage. In addition to the risk of a tree or tree limb falling on the roof, shingles on the roof can be loosened, which allows rain to infiltrate the protective surface of the roof. This results in disintegration of the wood beneath, affecting the roofs integrity and performance as well as leaving the building vulnerable to water damage. Ceiling leaks and attic mold are common side effects of a roof that has been damaged.

When our office receives a call that you have water damage from a tree falling on your roof or due to roofing shingles being ripped off, we will quickly schedule an inspection appointment. Time is crucial when addressing water damage. Our property manager and crew chiefs will do a thorough examination of the interior and exterior of your building. This will help them determine the level of the damage and give them the information they need to establish a renovation plan.

We understand that this is the first water damage experience  for many of our customers and you might be unversed in the terminology and equipment being used. Our property managers are known for their communication skills and will clearly explain the process and why certain steps need to be taken and are happy to answer all of your questions. 

Depending on what type of damage is present, the restoration work might begin immediately or we will schedule a return visit to begin the work. In the case of flooding, we will use specialized pumps and vacuums to remove water from the affected areas. Dehumidifiers and air movers will be used to reduce the moisture from the air and ensure that mold and mildew do not grow. After removing any unsalvageable insulation, flooring and wall material, our technicians will disinfect the hard surfaces and clean the remaining carpets.

The SERVPRO of Southbury/Torrington franchise is unique in that we have on our team a licensed contractor and his crew who are available to repair your roof, replace damaged floors, walls and baseboards and even rebuild your kitchen after the water has been removed.

If you've recently suffered from storm damage and find yourself looking for a restoration company that you can trust, contact us at (203) 267-6262 to schedule an appointment. 

When it Rains, it Pours.

4/23/2019 (Permalink)

SERVPRO of Southbury/Torrington is prepared to meet the needs of our community even in the busiest of times.

When it rains, it pours. In the water damage restoration industry, this is true both literally and figuratively!

When it rains, as we have experienced over the past month in Torrington, it pours. And then...it floods. With the ground saturated, we are getting calls from homeowners with flooded basements on a daily basis. Whether due to a sump pump failure, a clogged drain or a leak in your foundation, you need to get your basement dry as soon as possible.

We know that you can’t wait to have the damage in your flooded basement restored. And often when your basement is flooding, so is your neighbor's! That’s why we do not operate on a skeleton crew or shoestring budget here at SERVPRO of Southbury/Torrington. Our professional and highly trained crew is large enough to meet the needs of our community even during the busiest of times. We keep a fleet of well maintained vehicles that are stocked with everything that is required to meet your water damage restoration needs.

We know that our carefully chosen project managers are capable of making sure that the job is done right and are available to our customers on a daily basis. And if you ever have a question, our admins are available to help you through the process. Yes, our jobs are busy - especially in the rainy season -  but we have a system in place to make sure that we can do good work on each and every job.

If you have flooding due to heavy rains this week, give us a call at (203) 267-6262 for professional restoration services.

2018: A year of Burst Pipes, Tornadoes and Flooding For Southbury Residents

1/2/2019 (Permalink)

The tornado that hit the Oxford, CT area in May caused water and storm damage to thousands of homes.

2018 was an unusual weather year for the Southbury area!

January was a month that brought daily phone calls from business and home owners that had flooding due to burst pipes.  It began last January with 10 straight days of single digit temperatures that caused pipes to freeze and crack, followed by a huge leap to almost 60 degrees and several inches of rain that warmed that water up and allowed it to flow.

The spring was a wet one and we were busy with both commercial and residential water, fire and mold damage. In May, a tornado traveled along the Southbury-Oxford line, causing massive damage to homes and businesses.  Over 120,000 homes lost power and roads were inaccessible due to downed trees and power lines. Our franchise received hundreds of calls that week from homeowners who had damage to roofs from wind and downed trees as well as water damage from the rain. We prioritized the work and began heading out to tarp and board up homes so that they didn’t experience further damage. The restoration work continued for the next several months. Mold damage calls have started coming into the office as a result of the water damage sustained last May.

Late summer brought more flooding and water damage caused by heavy rain. And it seemed that winter might have come early when snow fell in November along with cold temps. The pipes started bursting and we thought we were in for a long winter. The holiday season surprised however, with unusually warm weather over the past few weeks.

Who knows what‘s in store for 2019 but whatever Mother Nature brings your way, SERVPRO of Southbury/Torrington is here to help you with your water, storm, fire and mold restoration needs.

Winter Storm Watch, Advisory and Warning- What's the Difference?

11/30/2018 (Permalink)

Know the difference between a Winter Storm Watch, Advisory and Warning to Keep Your Family Safe This Winter!

We have entered that time of year in Connecticut when the weather channels will start to warn us that there is a Winter Storm Watch, Warning or Advisory. Rarely will a week go by without one of these warnings in Connecticut. If you've wondered what the difference is between the three, here you go!

A WINTER STORM WATCH is the first level of warning. It signifies that conditions are favorable to produce winter weather: snow, sleet, freezing rain, icy roads and the like. These conditions may or may not occur, but the weather service is alerting residents to the possibility. In Connecticut, heavy snow means 7 inches or more of accumulation in 24 hours or less. A winter storm watch is a long range prediction. They are issued at least 12 hours before the hazardous winter weather is expected to begin. When the storm becomes imminent, or has a high probability of occurring, the watch will be upgraded to a "WARNING".

A WINTER WEATHER ADVISORY is the second level of warning - a middle man between the watch and warning. It is issued when winter weather is likely to create a hazard. Generally, the weather service is expecting snow, sleet, freezing rain, icy roads and other dangerous conditions. You may see a specific Wind Advisory or a Freezing Rain Advisory issued when these conditions are likely to be coming our way.  

A WINTER STORM WARNING means that a winter storm is either expected soon or already taking place. Heavy snow, white-out blizzards, sleet, high winds and significant ice accumulations may be imminent, and residents should prepare immediately for deteriorating conditions. This is issued when a dangerous combination of heavy snow, with sleet and/or freezing rain, will occur or has a high probability of occurring within the next 12 hours. 

And in the Torrington area, we're bound to see a BLIZZARD WARNING a few times over the season.This is issued for a combination of strong winds averaging or frequently gusting to, or above, 35 miles an hour and very low visibility due to blowing or falling snow. These are the most dangerous winter storms and can be especially severe when combined with temperatures below 10 degrees.

Of course, as we all know in Litchfield County, the weather can change hour by hour so your best course of action is to check updates regularly and prepare for the worst!

Rebuilding Southbury After the Storm

7/23/2018 (Permalink)

Our crew responding a call after a tree caused roof damage during the tornado that hit the Southbury area in May.

Our franchise continues to work on homes and businesses throughout the Litchfield County area that suffered storm damage after tornadoes struck the area in May. Many of the homes that we are restoring had structural damage from trees that fell on them as well as water damage.

As tornadoes are an unusual occurrence in Connecticut, most of the homeowners that we have been working with were shocked that this had happened to them. We understand that when a home has been severely damaged from a storm it can be an emotional experience for the homeowners. With record numbers of calls coming into our office the day after the storm, we knew that our crew was going to need to be ready and available to put in some long days and weeks to meet the needs of all of our customers.

Many of the homes that we responded to required board ups and tarping of the roofs, walls and windows that had been damaged from trees falling and high winds. As soon as the trees were removed, we were able to send crews out to tarp and board up. The water damage restoration has been ongoing for the last two months and our construction crew has started the rebuilding process in many homes. They've been out rebuilding roofs, laying new carpet, installing new kitchens and replacing walls.

Ours is not a glamorous job but it can be very rewarding to help a homeowner move back into their home. We recently received an email from a customer whose words of thanks really made our day.

"I am a homeowner from Southbury, CT. I wanted to let you know how wonderful your team has been since our first contact with them on 5/16, the day after a tornado hit our home. Peter, Felicia, Anthony, Lucas and Eric have been so helpful. I am most impressed with their kindness, compassion and genuine caring towards us and our situation. They have made a difficult time easier to handle because of their professional and personal response to us. I would highly recommend your services! Thank you!"

Emergency Board Ups and Water Damage Restoration in Southbury, CT

5/16/2018 (Permalink)

High winds and hail the size of tennis balls hit the Southbury, CT area, causing damage to homes and businesses.

The storm that hit Connecticut last night has devastated our area. We never think that we can be hit by a tornado in the Southbury area and this storm caught everybody off guard.  Roads are still closed throughout Litchfield County and trees are down on houses and businesses.

If there is a tree down on your house, or windows blown out from the wind, call us for emergency roofing and tarping. Closing up the roof and any broken windows is the first step to restoring your home. Once we have it secure, we can begin the process of cleaning up damaged materials and possessions, removing the water and restoring your home from water damage. 

When strong winds and falling trees cause damage your home by putting a hole in your roof or breaking your windows, quick action will reduce the amount of water damage your home sustains.

With Another Snowstorm Headed Our Way in Goshen, March is Coming in Like a Lion!

3/11/2018 (Permalink)

Snowstorms cause water damage from ice dams and burst pipes as well as roof damage from fallen trees. SERVPRO of Southbury/Torrington can help!

I opened up the weather forecast today and did a double-take as there is yet another winter storm warning!  With Nor'easter Quinn having dumped over a foot of snow on the Torrington area last week and another 6 inches on the way, it is clear that March is coming in like a lion! And along with the snow, the storm will bring water damage to homes and businesses due to ice dams, frozen pipes and high winds. 

The most important thing for homeowners to do if they have water damage in their home is to call a professional restoration company immediately.  It is crucial that the restoration begins as soon as possible after water damage. One reason why people who have water damage fail to seek immediate help is due to concerns over whether or not the restoration will be covered by their homeowner's insurance.  Although coverage varies from policy to policy, there are some industry standards that will give you a good idea of whether or not your policy will cover the water damage to your home.  

If the wind from a storm causes a healthy tree to fall on your house, the costs of removal of the tree and repair to your structures is typically covered. If the insurance company has reason to think that your neglect of the tree was the cause of the fall (for example if it was old, rotted and leaning towards your house), they might reject the claim. If your neighbor's tree falls on your house, your insurance company will typically cover the claim however they may negotiate with your neighbor's provider for reimbursement (this is called subrogation). If they are successful, you may not be required to pay a deductible.  

Ice dams cause damage to ceilings, interior walls, roofing shingles and recessed lighting as well as the contents of your home.  Your attic insulation, where the water has all passed through will typically require replacement as well. Fortunately, the damage from ice dams is usually covered.   

Low temperatures can cause the water in the pipes of your home to freeze, in particular those in vulnerable spaces where there may not be adequate insulation such as the attic and garage eaves, under the sink and in converted porches.  Pipes also freeze during power outages – it only takes a few hours of no heat in a home for the interior temperatures to get dangerously low.  Burst pipes send water gushing throughout and cause devastating damage to Harwinton homes.  Sometimes, families might leave the home because of a power outage and return to a water damage disaster. We were once called to a home in which the family had left due to no heat.  A neighbor discovered the water damage when they noticed water pouring out of the closed front door and down the front steps.  In our experience, homeowner's insurance policies will cover water damage due to frozen and burst pipes caused by blizzards and power outages.  

If you have water or wind damage because of the winter weather on Tuesday, call SERVPRO of Southbury / Torrington at 203-267-6262. Our team is ready to help 24 hours a day. By March, we are all eagerly awaiting the first signs of spring however with another snowstorm coming, it looks like we will have to wait just a bit longer.  

Flood Safety & Recovery Tips

1/4/2018 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.  Regardless of where your home may be located, there is always potential for flood damage.

Floodsmart.gov reports, in the last 5 years, all 50 states have experienced floods or flash floods.  Just because you haven’t experienced a flood in the past, does not mean you won’t in the future.  In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas.

On average, floods cost $3.5 billion in annual losses in the United State.

According to the American Red Cross, floods cause more damage in the U.S. every year than any other weather-related disaster.  American Red Cross offers the following flood safety tips:

Be Prepared:

• Water – at least a 3 day supply, one gallon per person per day
• Food – at least a 3 day supply of non-perishable food
• Radio – either battery powered or hand crank
• Extra batteries
• Multi-purpose tools
• First Aid Kit
• Copies of personal document (Insurance policies, birth certificates and etc.)
• Know what your homeowner’s insurance covers and/or doesn’t cover. 
• Because standard homeowner’s insurance doesn’t cover flooding, it’s important to have protection from the floods associated with hurricanes, tropical storms, heavy rains and other conditions that impact the U.S. For more flood safety tips and information on flood insurance, please visit the National Flood Insurance Program Web site at FloodSmart.gov.
• Camera – to photograph damages

Responding Appropriately During a Flood:

• Be prepared to evacuate at a moment’s notice
• Stay away from floodwaters which may contaminated
• Keep children away from water. 

Flood Recovery Tips:

• Return home only when officials declared the area as being safe.
• Approach home carefully, look for loose power lines, cracked foundation, and other damages. 
• Watch out for wild animals, especially poisonous snakes that may come into your home through flood water.
• If you smell natural or propane gas or hear hissing, get out and call fire department
• During cleanup, wear protective clothing, including rubber gloves and boots.

If a flood does strike your home or business, contact SERVPRO of Southbury/Torrington.  Even minor floods have the potential to cause major damage to a structure when not treated properly.  Cleanup can often be an overwhelming task.  We are prepared to handle any size disaster!

Be Storm Weather Ready!

1/4/2018 (Permalink)

Be Severe Weather Ready

Severe weather can happen anywhere and at anytime.  Each year, Americans can experience an average of the following intense storms:

·         10,000 severe thunderstorms

·         5,000  floods or flash floods

·         1,000 tornadoes

·         2 land falling deadly hurricanes

Approximately 98% of all presidentially declared disasters are weather-related, leading to around 500 deaths per year and nearly $15 billion in damage.  Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk.  The first step to being weather-ready is to understand the type of hazardous weather is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business and your family.  Check the weather forecast regularly and obtain a NOAA Weather Radio.  Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communication plan for your home and business.  Put together or purchase an emergency kit.  Keep important papers and valuables in a safe place.

Be an Example.  Once you have taken action to prepare for severe weather, share your story with co-workers and family and friends on Facebook or Twitter.  Your preparedness may inspire others to do the same.

Preparing for a Flood

11/16/2017 (Permalink)

Preparing for a Flood:

Flooding can happen fast in many environments.  The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding:

• Water – 3+ day supply; one gallon per person per day
• Food – 3+ day supply non-perishable, easy to prepare food
• Flashlight(s) – with extra batteries
• Battery-powered or hand crank radio (NOAA Weather Radio)
• First Aid Kit – including medications and medical items (hearing aids, with extra batteries, glasses, contact lenses, syringes and cane.)
• Multi-purpose toolS
• Sanitation/personal hygiene items
• Copies of personal documents – deed/lease to home, birth certificates & insurance policies
• Camera for photos of damage
• Cell Phone – with chargers
• Extra cash
• Emergency blanket
• Maps
• Baby supplies if needed
• Pet supplies
• Tools & supplies for securing your home
• Extra clothing, hat and sturdy shoes
• Insect repellent and sunscreen

For more information on how to prepare for flooding visit the American Red Cross at http://www.redcross.org/.

Did You Know that Floods Are the Most Common Natural Disasters?

11/14/2017 (Permalink)

Roads closed due to severe floodings.

One of the most common natural disasters here in the United States is floods.  Whether your home or business is by the coastline, in a city, near the mountains or even the desert – there is always a potential for flood damage.

On average, floods cost $3 billion in annual losses in the USA.  Commercial flood claims average more than $75k.

According to the American Red Cross, floods cause more damage in the U.S. every year than any other weather related disaster.

Some safety tips offered by the American Red Cross are:

• Stay away from floodwaters. If you come across a flowing stream where water is above your ankles, stop, turn around and go another way.  As little as six inches of water can sweep you off your feet.
• If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising, get out of the car immediately and move to higher ground.  Most cars can be swept away by less than two feet of moving water.
• Keep children out of flood water. They are curious and often lack, judgment about running water or contaminated water.  If a flood does strike your home or business, contact SERVPRO of Milford-Orange-Stratford or Southbury/Torrington immediately, to make it “Like it never even happened!”

Wind Driven Rain

11/2/2017 (Permalink)

Wind damage to roof

On Tuesday evening October 24 2017 at 11:07 PM EST, the national weather service has issued a wind and flooding advisory for New Haven County. http://wtnh.com/weather-alerts/ Heavy rain bands accompanied with driving winds can cause water damage to your home or business property’s through your roofing shingles and/or siding.

If the holding strength of roofing shingles and siding is compromised due to wind gusts and building material lifting begins, then rain water can effectively be driven into the building materials and water damage can set in. Sometimes this can start in a mild fashion and minimal signs of water impact can occur. This can be a potential scenario for mold damage to appear with 72 hours if this type of damage occurs and it is not recognized and dealt with properly. It is very common for a wall cavity or attic area that contains insulation to become impacted on a minimal basis, but just enough for insulation to soak up the wind driven rain and not show signs in the finished living space, until mold forms in these areas.

The staff at SERVPRO of Southbury/Torrington is properly trained in how to inspect, investigate, and detect these potential problems after a wind driven rainstorm event occurs. Please visit our site to learn more about this type of water damage concern at http://www.SERVPROsouthburytorrington.com/. We are available anytime to help with these concerns.

Video: SERVPRO® Races to Restore Houston

9/8/2017 (Permalink)

SERVPRO® Helps Restore Houston.

https://www.cnbc.com/video/2017/09/06/work-crews-race-to-rebuild-harvey-hit-homes.html

Thank you, CNBC for highlighting all the work SERVPRO® crews are doing in Texas to quickly and efficiently restore homes impacted by #Harvey before mold and additional damage sets in. #HeretoHelp

A few helpful tips for flood recovery:

• Return home only when officials declared the area as being safe.
• Approach home carefully, look for loose power lines, cracked foundation, and other damages. 
• Watch out for wild animals, especially poisonous snakes that may come into your home through flood water.
• If you smell natural or propane gas or hear hissing, get out and call fire department
• During cleanup, wear protective clothing, including rubber gloves and boots.

Also remember to:

• Stay away from floodwaters. If you come across a flowing stream where water is above your ankles, stop, turn around and go another way.  As little as six inches of water can sweep you off your feet.
• If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising, get out of the car immediately and move to higher ground.  Most cars can be swept away by less than two feet of moving water.
• Keep children out of flood water.  They are curious and often lack judgment about running water or contaminated water.